Support
Stuck on something, hit a bug, or have a feature request? We read every email and reply personally — usually within one business day.
Email [email protected]What to include
To get you a useful answer on the first reply, include as much of this as you can:
- Your account email (so we can find the right account)
- Whether you're on iPhone, Android, or the web app
- The app version (Profile → About on mobile)
- What you were trying to do, what you expected, and what happened instead
- A screenshot or screen recording if the issue is visual
Common questions
I forgot my password. On the sign-in screen, tap "Forgot password" and follow the email link. If the reset email doesn't arrive within a few minutes, check spam, then email us.
I want to delete my account. In the mobile app, go to My Profile → Account → Delete account. Your data is removed permanently within 30 days. You can also export everything first via My Profile → Your data → Download my data.
How do I share a vessel with my spouse, family, or co-owner? On the vessel you want to share, tap Edit → Sharing → "+ Invite". Choose View only or Edit. They'll get an email with a link to accept.
I sold my boat — how do I hand it off? Vessel → Edit → Hand off this vessel. You'll need the buyer's email and the boat's HIN to confirm. The buyer gets the full history; you keep view-only access to records as of the transfer date.
Push notifications aren't arriving on my iPhone. Check Settings → Notifications → VesselFile → allow alerts. If notifications are enabled but reminders still don't fire, email us with your account email and we'll check the reminder schedule.
Security or privacy issue
Reporting a security vulnerability or a privacy concern? Please email [email protected] with "Security report" in the subject line. We'll acknowledge within 24 hours and won't take action against good-faith reporters.
Other ways to reach us
For business or partnership inquiries, write to Techlogic Advisors, LLC, the company that publishes VesselFile.